This for me results in the following (I only use 1 and 3 buttons typically): When I export cards to the independent FSRS optimizer (the python library or the jupyter notebook), the whole deck or collection gets ran through, regardless of deleted status, afaik.This is - in part - I think because Anki includes deleted cards/old card data. It is not clear to me exactly what is being ran through the optimizer when I click optimize, even with the default preset containing all my decks. For future LNER journeys, book through our website or app, then choose One-Click Delay Repay to ensure claiming for a delayed journey is as easy as possible.I echo the comments on UI and optimisation. On our Delay Repay page, you can learn about compensation if your train is delayed.

If you’ve already received your printed tickets, you'll need to fill in our Change of Plans form and follow the instructions included.Ĭhange of plans form Was your train delayed by at least 30 minutes? Go to your account Already collected your tickets or had them posted to you? Enter your details and submit your request Notify us of the reason for the refund request by pressing 'My train was cancelled' and then ‘Continue’ Swipe down the page and click on ‘Amend journey’ or ‘Request a refund’ Be sure to apply for the refund within 28 days of the cancelled journey date.įind out more If you meet these conditions, follow these steps for your refund: In the rare event that your train is cancelled, we offer full refunds (assuming you don't take an alternative train).

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